{"id":49,"date":"2025-10-10T05:02:27","date_gmt":"2025-10-10T05:02:27","guid":{"rendered":"https:\/\/askyourpc.com\/?post_type=docs&#038;p=49"},"modified":"2026-08-03T19:57:28","modified_gmt":"2026-08-03T19:57:28","password":"","slug":"keyboard-mouse-intermittently-disconnecting-fix-wireless-and-wired-failures","status":"publish","type":"docs","link":"https:\/\/askyourpc.com\/es\/docs\/keyboard-mouse-intermittently-disconnecting-fix-wireless-and-wired-failures\/","title":{"rendered":"Teclado y rat\u00f3n se desconectan intermitentemente: Soluciona fallos inal\u00e1mbricos y con cable"},"content":{"rendered":"<p class=\"wp-block-paragraph\">La entrada intermitente puede provenir del dispositivo, el cable, el receptor, el puerto, la bater\u00eda, la interferencia de radio, el software o el propio ordenador. Prueba una variable a la vez. No desactives todos los Dispositivos de interfaz humana, elimines los archivos de preferencias de Bluetooth ni desactives el reposo del sistema como primera respuesta.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Mant\u00e9n un m\u00e9todo de entrada funcional<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Antes de cambiar los controladores o la configuraci\u00f3n de Bluetooth, aseg\u00farate de tener otro teclado, rat\u00f3n, panel t\u00e1ctil o conexi\u00f3n por cable que funcione. Evita cualquier comando que desactive una clase completa de dispositivos; podr\u00eda eliminar los controles necesarios para revertir el cambio.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Identifica el tipo de conexi\u00f3n<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Determina si el dispositivo es:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>USB con cable<\/li>\n\n\n\n<li>Bluetooth<\/li>\n\n\n\n<li>un receptor inal\u00e1mbrico propietario<\/li>\n\n\n\n<li>integrado en un port\u00e1til<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Observa si el teclado y el rat\u00f3n fallan simult\u00e1neamente, si el fallo sigue a un puerto espec\u00edfico y si ocurre solo despu\u00e9s del modo de suspensi\u00f3n. Prueba el dispositivo en otro ordenador cuando sea posible.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Verifica el hardware y la alimentaci\u00f3n<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Para un dispositivo con cable, inspecciona el cable y el conector, con\u00e9ctalo directamente en lugar de a trav\u00e9s de un concentrador y prueba un puerto que sepa que funciona correctamente.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para un dispositivo inal\u00e1mbrico, c\u00e1rgalo o reemplaza sus bater\u00edas. Ac\u00e9rcalo al receptor utilizando un cable de extensi\u00f3n corto si el fabricante admite esa configuraci\u00f3n. Mant\u00e9n los receptores alejados de concentradores congestionados, obstrucciones met\u00e1licas y dispositivos USB 3 de alto tr\u00e1fico durante las pruebas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si un conector se calienta, huele a quemado, est\u00e1 f\u00edsicamente da\u00f1ado o se desconecta al tocarlo suavemente, deja de usarlo.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Vuelve a conectar solo el dispositivo Bluetooth afectado<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Windows<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Abre Configuraci\u00f3n \u2192 Bluetooth y dispositivos. Elimina solo el dispositivo afectado, rein\u00edcialo, ponlo en modo de emparejamiento y vu\u00e9lvelo a a\u00f1adir. Comprifica Windows Update y al fabricante del PC para actualizaciones de Bluetooth y chipset.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">macOS<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Abre Ajustes del sistema \u2192 Bluetooth. Desconecta u olvida solo el accesorio afectado, rein\u00edcialo y vu\u00e9lvelo a emparejar. Instala las actualizaciones actuales de macOS.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No elimines los archivos Bluetooth del sistema. En Macs gestionados o con m\u00faltiples dispositivos, eso puede eliminar las asociaciones y complicar el diagn\u00f3stico.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Verifica el estado del dispositivo en Windows sin desactivar todo<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Abre el Administrador de dispositivos e inspecciona el teclado, rat\u00f3n, adaptador Bluetooth, receptor o controlador USB afectados para buscar un icono de advertencia. Usa Propiedades \u2192 Eventos para buscar fallos de conexi\u00f3n repetidos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Puedes enumerar los dispositivos HID sin cambiarlos:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Get-PnpDevice -Class HIDClass | Select-Object Status, FriendlyName, InstanceId<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">No canalices esta lista hacia <code>Disable-PnpDevice<\/code>. Microsoft documenta este cmdlet como deshabilitador de los dispositivos PnP seleccionados, y una canalizaci\u00f3n a nivel de clase puede desactivar todas las interfaces de teclado y rat\u00f3n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si un proveedor recomienda espec\u00edficamente reinstalar un dispositivo, anota su nombre e instancia exactos, crea un punto de restauraci\u00f3n cuando corresponda, desinstala solo ese dispositivo en el Administrador de dispositivos y reinicia. No selecciones la eliminaci\u00f3n del paquete de controladores a menos que ya tengas un reemplazo de confianza.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Verifica el comportamiento de suspensi\u00f3n y alimentaci\u00f3n<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si las desconexiones ocurren solo despu\u00e9s de despertar:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>instala actualizaciones del sistema, firmware, chipset y Bluetooth<\/li>\n\n\n\n<li>prueba sin un concentrador o base sin alimentaci\u00f3n<\/li>\n\n\n\n<li>consulta al fabricante del accesorio para obtener orientaci\u00f3n sobre el firmware de suspensi\u00f3n\/activaci\u00f3n<\/li>\n\n\n\n<li>en Windows, revisa la pesta\u00f1a Gesti\u00f3n de energ\u00eda del dispositivo afectado si existe<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">El comando <code>powercfg -devicequery wake_from_any<\/code> enumera dispositivos con capacidades de activaci\u00f3n; no demuestra que la suspensi\u00f3n selectiva USB haya causado una desconexi\u00f3n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En macOS, no uses <code>pmset<\/code> para desactivar la suspensi\u00f3n globalmente. Prevenir la suspensi\u00f3n no es una reparaci\u00f3n de Bluetooth y puede aumentar el uso de la bater\u00eda y el calor.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. A\u00edsla las interferencias inal\u00e1mbricas<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Mueve temporalmente el ordenador y los accesorios lejos de otros receptores, bases, routers, unidades externas y haces densos de cables. Prueba a corta distancia. No desactives Wi-Fi de forma permanente como soluci\u00f3n alternativa; la prueba breve solo sirve para identificar problemas de coexistencia de radio o de ubicaci\u00f3n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">El muestreador SMC de macOS en <code>powermetrics<\/code> informa sobre informaci\u00f3n de ventilador y temperatura compatibles, no sobre la intensidad de la se\u00f1al Bluetooth. Usa las herramientas del fabricante del accesorio o los diagn\u00f3sticos de Apple cuando est\u00e9n disponibles.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Prueba en un entorno limpio<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En Windows, un arranque limpio documentado por Microsoft puede aislar utilidades de terceros. Restaura el inicio normal despu\u00e9s de las pruebas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En macOS, el modo seguro puede mostrar si el software cargado durante el inicio contribuye al problema. Reinicia normalmente despu\u00e9s de la prueba.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Verifica el resultado<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Repite la actividad que anteriormente caus\u00f3 la desconexi\u00f3n durante al menos tanto tiempo como sol\u00eda tardar en fallar. Confirma que la entrada permanece estable despu\u00e9s del modo de suspensi\u00f3n y reanudaci\u00f3n. Si el mismo dispositivo falla en varios ordenadores, reempl\u00e1zalo o ll\u00e9valo a servicio t\u00e9cnico. Si varios dispositivos conocidos como funcionales fallan en un solo ordenador, investiga el puerto, la radio, la base o el software del sistema de ese ordenador.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Fuentes<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.microsoft.com\/en-us\/windows\/hardware\/bluetooth\/fix-bluetooth-problems-in-windows\">Microsoft: Soluciona problemas de Bluetooth en Windows<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/learn.microsoft.com\/powershell\/module\/pnpdevice\/get-pnpdevice\">Microsoft Learn: Get-PnpDevice<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/learn.microsoft.com\/powershell\/module\/pnpdevice\/disable-pnpdevice\">Microsoft Learn: Disable-PnpDevice<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.microsoft.com\/en-US\/Windows\/Experience\/Startup-Boot\/how-to-perform-a-clean-boot-in-windows\">Microsoft: C\u00f3mo realizar un arranque limpio en Windows<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.apple.com\/guide\/mac-help\/if-a-bluetooth-device-doesnt-work-mchlp2688\/mac\">Apple: Si un auricular Bluetooth u otro dispositivo de audio se desconecta de Mac<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.apple.com\/guide\/mac-help\/start-up-your-mac-in-safe-mode-mh21245\/mac\">Apple: Inicia tu Mac en modo seguro<\/a><\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Intermittent input can come from the device, cable, receiver, port, battery, radio interference, software, or the computer itself. Test one variable at a time. Do not disable every Human Interface Device, delete Bluetooth preference files, or turn off system sleep as a first response. Keep a working input method Before changing drivers or Bluetooth settings, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[12],"doc_tag":[],"class_list":["post-49","docs","type-docs","status-publish","hentry","doc_category-hardware-fixes"],"blocksy_meta":[],"year_month":"2026-08","word_count":724,"total_views":"70","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"usuario","author_nicename":"user","author_url":"https:\/\/askyourpc.com\/es\/author\/user\/"},"doc_category_info":[{"term_name":"Hardware Fixes","term_url":"https:\/\/askyourpc.com\/es\/docs-category\/hardware-fixes\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Keyboard \/ Mouse Intermittently Disconnecting \u2014 Fix Wireless and Wired Failures - Ask Your PC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/askyourpc.com\/es\/docs\/keyboard-mouse-intermittently-disconnecting-fix-wireless-and-wired-failures\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Keyboard \/ Mouse Intermittently Disconnecting \u2014 Fix Wireless and Wired Failures - Ask Your PC\" \/>\n<meta property=\"og:description\" content=\"Intermittent input can come from the device, cable, receiver, port, battery, radio interference, software, or the computer itself. 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